SonaliCraft Privacy Center
At SonaliCraft, protecting your personal information is one of our highest priorities. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the steps we take to keep it secure whenever you browse our website or place an order.
We collect only the information needed to process your order, support your shopping journey, and provide a better SonaliCraft experience.
By using the SonaliCraft website, creating an account, placing an order, or contacting our support team, you acknowledge and agree to the collection and use of your information as described in this Privacy Policy.
When you browse the SonaliCraft website, create an account, contact us, or place an order, we may collect information such as your name, phone number, email address, delivery address, order details, product preferences, payment-related information, and customer support communication.
We use customer information to process orders, confirm purchases, arrange delivery, provide customer support, improve our website, personalize your shopping experience, prevent fraud, and communicate important updates related to your orders or our services.
Your contact and delivery information may be used to confirm your order, share delivery updates, coordinate courier service, verify delivery location, and resolve order-related issues quickly and accurately.
Payment-related information is used only for payment confirmation, refund support, transaction verification, and fraud prevention when required. SonaliCraft does not sell or misuse payment-related customer information.
SonaliCraft may contact you by phone, SMS, email, or messaging platforms for order confirmation, delivery updates, customer support, service notifications, product information, and promotional updates where applicable.
We take reasonable administrative, technical, and operational steps to protect customer information from unauthorized access, misuse, alteration, loss, or disclosure. However, no online platform can guarantee complete security at all times.
SonaliCraft does not sell customer personal information. Necessary information may be shared only with trusted delivery partners, payment service providers, technical service providers, or support teams to complete your order and provide better service.
SonaliCraft may update this Privacy Policy from time to time to reflect service improvements, legal requirements, or changes in our privacy practices. Updated information will be published on this page and will become effective after publication.
Please ensure that the information you provide during checkout is accurate. Correct customer information helps SonaliCraft process orders efficiently and deliver products without unnecessary delays.
All customer information is handled responsibly and used only for legitimate business purposes such as order processing, delivery, customer support, and service improvement.
For any questions regarding privacy, personal information, account security, order information, or data correction requests, please contact the SonaliCraft Customer Support Team.
