01
Website Use
By visiting, browsing, or using the SonaliCraft website, you agree to follow these Terms & Conditions. Please read this page carefully before exploring products, creating an account, adding items to cart, or placing an order.
SonaliCraft Policy
Terms & Conditions
Please read these terms carefully before using the SonaliCraft website or placing an order. These terms explain website use, product information, pricing, order confirmation, delivery, cancellation, and customer responsibilities.
Clear Shopping Guidelines
Our terms are designed to keep your shopping experience simple, transparent, and reliable from browsing to delivery.
Agreement Notice
By using the SonaliCraft website, browsing products, creating an account, adding products to cart, or placing an order, you agree to these Terms & Conditions.
02
Product Information
SonaliCraft aims to keep product names, images, prices, descriptions, sizes, colors, materials, and availability as accurate as possible. However, slight differences may occur due to photography, screen settings, stock updates, handmade finishing, or production variation.
03
Pricing & Offers
Product prices, discounts, delivery charges, promotional offers, and campaign details may change without prior notice. If any pricing or offer-related error occurs, SonaliCraft reserves the right to correct, update, confirm, or cancel the order.
04
Order Confirmation
After an order is placed, SonaliCraft may contact you by phone, SMS, email, or message to confirm order details, product availability, delivery address, payment method, and any special instructions related to the order.
05
Delivery Information
Delivery time may vary based on product availability, customer location, courier service, traffic, weather conditions, public holidays, incorrect customer information, or other unavoidable situations beyond our control.
06
Customer Responsibility
Customers are responsible for providing correct name, phone number, delivery address, order information, and availability during delivery. SonaliCraft will not be responsible for delivery delay or failed delivery caused by incorrect or incomplete customer information.
07
Order Cancellation
SonaliCraft reserves the right to cancel, hold, or modify any order due to stock shortage, pricing error, incomplete information, delivery limitations, suspicious activity, payment issues, or unavoidable operational circumstances.
08
Policy Updates
SonaliCraft may update these Terms & Conditions from time to time to reflect business changes, service improvements, legal requirements, or operational updates. Updated terms will be published on this page and will become effective after publication.
Customer Responsibility
Please provide accurate order and delivery information during checkout. Correct information helps SonaliCraft confirm your order, prepare your products, and deliver them smoothly.
Product Variation
Product color, texture, size, finishing, and availability may vary slightly depending on screen settings, stock, and production batch.
Need Help?
For order, delivery, payment, product, cancellation, or policy-related questions, please contact the SonaliCraft Customer Support Team.